Frequently Asked Questions
Everything you need to know about your ibd Beauty experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to track your package in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused beauty products. Please ensure the original seal is intact to be eligible for a full refund.
Are ibd Beauty products cruelty-free?
Yes, we are committed to ethical beauty standards. None of our products or ingredients are tested on animals.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I know which shade is right for me?
We provide detailed color swatches and descriptions on each product page. If you are still unsure, our beauty consultants are available via live chat to assist with color matching.